How to look after your property in a heat wave
This article provides guidance on maintaining your property during a heat wave, including common symptoms, safe checks, and when to call a professional.
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Read article →Property Maintenance Guidance
Knowledge Base
Expert guidance on property maintenance for tenants, landlords, property managers, and tradespeople.
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TenantDoors and security
When to Call a Locksmith for a Broken Key in the Lock
Learn when to call a locksmith for a broken key in the lock. This guide helps tenants understand common symptoms, potential causes, and prevention tips.
167 views
Read article →TenantElectrical
How to Perform a Safe Visual Check for Exposed Wiring
Learn how to safely perform a visual check for exposed wiring in your home. This guide outlines symptoms, causes, and when to call a professional.
168 views
Read article →TenantDoors and security
Who is Responsible for Fixing a Broken Key in a Lock?
This guide helps tenants understand who is responsible for fixing a broken key in a lock, outlining common causes, safe checks, and when to call a professional.
169 views
Read article →TenantDoors and security
Your Rights When a Key Breaks in the Lock
Discover what to do if a key breaks in your lock, including common causes, safe checks, and when to call a locksmith. Learn about tenant rights and responsibilities.
166 views
Read article →Property ManagerPlatform documentation
Connected learning: Help, Tour, Assistants
How the four learning surfaces — Help Centre, Guided Tour, Navigation Assistant, and AI Support — work together.
170 views
Read article →All Articles
52 articles found
How to look after your property in a heat wave
This article provides guidance on maintaining your property during a heat wave, including common symptoms, safe checks, and when to call a professional.
159 views
Read article →TenantDoors and security
When to Call a Locksmith for a Broken Key in the Lock
Learn when to call a locksmith for a broken key in the lock. This guide helps tenants understand common symptoms, potential causes, and prevention tips.
167 views
Read article →TenantElectrical
How to Perform a Safe Visual Check for Exposed Wiring
Learn how to safely perform a visual check for exposed wiring in your home. This guide outlines symptoms, causes, and when to call a professional.
168 views
Read article →TenantDoors and security
Who is Responsible for Fixing a Broken Key in a Lock?
This guide helps tenants understand who is responsible for fixing a broken key in a lock, outlining common causes, safe checks, and when to call a professional.
169 views
Read article →TenantDoors and security
Your Rights When a Key Breaks in the Lock
Discover what to do if a key breaks in your lock, including common causes, safe checks, and when to call a locksmith. Learn about tenant rights and responsibilities.
166 views
Read article →Property ManagerPlatform documentation
Connected learning: Help, Tour, Assistants
How the four learning surfaces — Help Centre, Guided Tour, Navigation Assistant, and AI Support — work together.
170 views
Read article →Property ManagerPlatform documentation
Knowledge Base admin: graph and articles
How to manage the maintenance knowledge graph and the article editorial workflow from the KB Admin panel.
171 views
Read article →Property ManagerPlatform documentation
Property Intelligence tab
How the Intelligence tab works on a property record, what insight cards it surfaces, and how to act on them.
170 views
Read article →Property ManagerPlatform documentation
Property Media hub
The unified gallery that combines photos and documents on a property record — how to upload, organise, and navigate media.
171 views
Read article →Property ManagerPlatform documentation
Background jobs monitor
How to observe and control the platform's long-running background workloads from the Background Task Tray.
171 views
Read article →Property ManagerPlatform documentation
Portal messaging and two-way communication
How tenants, tradespeople, and landlords message through their tokenised portal, and how replies reach the workbench.
172 views
Read article →Property ManagerPlatform documentation
Awaab's Law and hazard compliance
Statutory obligations under Awaab's Law, how Nestsen tracks the three deadline stages, and how to use the Hazard Compliance module.
173 views
Read article →Page 1 of 5