Terms, Conditions & Disclaimers

Nestsen is a property management platform operated by Nestsen Ltd ("we", "us", "our"). Access to and use of this platform is subject to these terms and conditions.

You must be at least 18 years old and have the legal authority to enter into binding agreements on behalf of yourself or the organisation you represent in order to use this platform.

We reserve the right to modify, suspend, or terminate any part of the platform at any time without prior notice. Continued use after changes are published constitutes acceptance of those changes.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

To the fullest extent permitted by applicable law, Nestsen Ltd and its directors, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the platform or its content.

This includes, without limitation, loss of revenue, loss of data, loss of goodwill, service interruption, computer damage, or any other commercial or financial losses, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claims arising out of or relating to these terms or the platform shall not exceed the amounts paid by you to us in the twelve (12) months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain types of liability. In such jurisdictions our liability is limited to the maximum extent permitted by law.

Nestsen uses artificial intelligence (AI) technologies, including large language models, to assist with features such as message summarisation, scheduling suggestions, maintenance guidance, and communication drafting.

AI-generated content is provided for convenience and informational purposes only. It does not constitute professional advice of any kind — including but not limited to legal, financial, structural, safety, building regulation, or property management advice.

AI outputs may be inaccurate, incomplete, out of date, or unsuitable for your specific circumstances. You should not rely solely on AI-generated suggestions when making decisions that could affect the safety, habitability, or legal compliance of a property, or the rights of tenants, landlords, or other parties.

Before acting on any AI-generated content, you should verify the information independently and, where appropriate, consult a qualified professional (such as a solicitor, surveyor, structural engineer, or licensed tradesperson).

Nestsen Ltd expressly disclaims all liability for any loss, damage, injury, legal consequence, or other outcome arising from reliance on AI-generated content produced by the platform.

Decisions relating to property maintenance, repair, tenant communications, rent, deposit handling, lease compliance, and health and safety obligations are the sole responsibility of the relevant property manager, landlord, or authorised agent.

The platform provides tools to assist with workflow and communication. It does not replace, and should not be treated as a substitute for, professional judgement or legally required processes.

Nestsen Ltd is not a party to any tenancy agreement, maintenance contract, or other arrangement between users of the platform. We accept no liability for outcomes arising from those arrangements.

By using the platform you acknowledge that data you enter may be processed by Nestsen Ltd and its authorised sub-processors (including cloud infrastructure and AI service providers) in accordance with our Privacy Policy below.

You are responsible for ensuring that any personal data you enter about third parties (tenants, tradespeople, landlords, etc.) is handled in compliance with applicable data protection law, including the UK GDPR.

This Privacy Policy explains how Nestsen Ltd ("we", "us", "our") collects, uses, stores, and protects personal data when you use the Nestsen platform. It applies to all users including property managers, landlords, tenants, and tradespeople.

Data Controller: Nestsen Ltd. For data protection enquiries contact us at privacy@nestsen.com.

6.1 Data We Collect

We collect data you provide directly (name, email address, phone number, property details, maintenance records, communications) and data generated through your use of the platform (activity logs, session information).

Where you sign in using a third-party identity provider (such as Google), we collect the data returned by that provider as described in section 6.4 below.

6.2 How We Use Your Data

We use personal data to provide and operate the platform, authenticate users, manage properties and tenancies, send notifications and communications, generate AI-assisted content, and comply with our legal obligations. We do not use personal data for advertising or profiling unrelated to the platform's core functionality.

6.3 Data Sharing

We share data only with authorised sub-processors necessary to operate the platform, including: cloud infrastructure providers (Microsoft Azure, hosted in the UK/EU), AI service providers (OpenAI, Anthropic — used for AI-generated content features), and communication providers (Twilio for SMS/WhatsApp, Azure Communication Services for email). We do not sell personal data to third parties.

6.4 Google Sign-In and Google Data

If you choose to sign in with Google, we access the following data from your Google account via OAuth 2.0:

• Profile information — your display name and profile picture, used to populate your account profile within the platform.
• Email address — used to create or match your platform account and to identify you within the system.
• Google Calendar (read-only) — only requested when you explicitly enable calendar integration. We use read-only access to retrieve your existing calendar events so that property inspection and maintenance scheduling within Nestsen can respect your existing commitments. We do not create, modify, or delete any calendar events.

How Google data is used: Name, email, and profile picture are stored in your Nestsen account profile and displayed within the platform. Google Calendar data is read at sync time to inform scheduling logic only. OAuth access and refresh tokens are stored securely to enable ongoing calendar synchronisation without requiring you to re-authenticate on each visit. Tokens are used exclusively to make Google Calendar API calls on your behalf.

Google data is not shared with any third party. It is not used for advertising, resale, or any purpose beyond the direct functionality described above. Our use of Google user data complies with the Google API Services User Data Policy, including the Limited Use requirements.

You can unlink your Google account at any time via the platform's account settings. Unlinking removes all stored OAuth tokens and Google account identifiers from our database.

6.5 Data Storage and Security

All data is stored in Azure Database for PostgreSQL, hosted in the UK. We apply encryption in transit (HTTPS/TLS for all connections), encryption at rest (Azure Transparent Data Encryption), private network access controls (Azure VNet — no direct public database access), and HttpOnly cookies for session tokens to mitigate XSS risks.

6.6 Data Retention and Deletion

Personal data is retained for as long as your account remains active or as required by applicable law. Temporary data (such as OAuth signup tokens) is automatically deleted after 30 minutes. On account deletion, all associated personal data including OAuth tokens is permanently removed from our systems.

To request deletion of your data, contact us at privacy@nestsen.com. We will action deletion requests within 30 days in accordance with UK GDPR.

6.7 Your Rights

Under UK GDPR you have the right to access, rectify, erase, restrict, or port your personal data, and to object to processing. To exercise any of these rights contact us at privacy@nestsen.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.