For housing associations and registered providers
Awaab's Law Phase 2 lands on 30 November 2026. Seven more hazard groups, the same clock.
Nestsen turns a tenant's hazard report into a timestamped case with investigation, written-plan and remedy deadlines your housing officers can see across the whole portfolio, and proves what was sent to whom.
Phase 1 has applied to every social landlord since 27 October 2025 for emergency hazards and damp and mould. Phase 2 adds excess cold and heat, falls, structural collapse, fire, electrical hazards and domestic hygiene.
What the law asks for, and what Nestsen records
The obligation is a chain of dated steps. So is the evidence.
Investigate within the window
Nestsen timestamps every tenant report at intake — portal, WhatsApp or logged from a call — and a hazard case opened against it carries that time, so the investigation deadline is set from evidence rather than from when someone got round to logging it.
Written plan, on a deadline you configure
Each hazard case runs through investigation, written plan and remedy stages with deadline profiles by hazard type. Breach-risk scoring surfaces the cases that are about to slip, not the ones that already have.
Remedy, with proof of service
Notices, certificates and reports are filed against the property, the tenant and the job, with a proof-of-service record of who received each one, when and how, on an immutable audit log. This is the evidence file, built as the work happens.
Built for portfolio scale
The dashboard your housing officer can open in front of the regulator.
Guided mode for standard teams; an HHSRS expert mode for providers with an in-house compliance function. Either way, exposure is visible at a glance rather than buried in a spreadsheet, and the officer, the contractor and the tenant all work from the same job rather than three versions of it.
- Compliance board in urgency mode: breach, critical and warning cases across the whole portfolio at a glance.
- Hourly breach checks, so a case that flips into breach mid-afternoon is signalled that hour, not overnight.
- Two-way messaging with tenants through the portal and WhatsApp, with a record of when the tenant opened each message, so 'we told them' is something you can show.
- Eight statutory certificate types tracked with traffic-light urgency, plus a classified document register with access control.
- Every automated message type your organisation sends is listed with its trigger and recipients, and your administrators can review and edit the templates before they go live.
Data stays in the UK
UK-based storage, GDPR-compliant, and a Data Processing Agreement available on request. Single sign-on on the Enterprise tier.
Nothing sent you haven't approved
Governance leads can see every automated message type, its trigger and its recipients, and review the wording before it is switched on.
Live in 10 days
A dedicated onboarding specialist migrates properties, tenancies, open jobs and certificate dates. No double data-entry period. See the plan.
See a hazard case run end to end.
Thirty minutes, on a portfolio like yours: report, investigation, written plan, remedy, and the evidence file it leaves behind.
Comparing tools? See where Nestsen goes further than standard maintenance software.