See it in action

One flat. One year. Nothing reaches the property manager that isn't ready to action.

Watch a tenant, a plumber and a property manager get through a year of maintenance without a single chase. Then be the tenant yourself, and watch what lands on the other side.

  1. 1Watch the storytwo minutes
  2. 2Try the chatas the tenant
  3. 3See what Hollowmere Property Management seesthen talk to us

Step 1 of 3 · The story

Thirteen panels. One year at 12 Marchmont Street.

It plays on its own in four acts and stays on each panel long enough to read it. Click a panel to pause or jump, or press Full page to read it as a comic.

Full page
A hectic move-in day outside 12 Marchmont Street: a removal van with its ramp down, stacked boxes, Maya on the phone carrying a box with the keys on top, Sam the property manager with a clipboard, phone to his ear
MOVE-IN DAY AT 12 MARCHMONT STREET. EVERYONE IS BUSY.
Maya

Wi-Fi, council tax, curtains… where's the kettle?

Sam

Keys, inventory, deposit… next viewing at two.

Nobody is thinking about a boiler in November. With Nestsen, they don't have to.
Maya in the doorway of her new flat on move-in day, holding the keys, boxes at her feet, a QR sticker on the wall beside the light switch
IT STARTED LIKE ANY OTHER MOVE-IN DAY AT 12 MARCHMONT STREET…
Maya

Keys, boxes… and a QR sticker by the light switch?

Maya holds her phone up to the QR sticker beside the light switch; the screen glows green
MAYA SCANNED THE QR CODE.

Hi Maya, welcome home. I'm Nestsen, Hollowmere's maintenance assistant. If anything needs fixing, just message me here.

PING!
Maya on the sofa in her coat and scarf, breath visible, the radiator cold and rain on the window
NOVEMBER. THE FIRST COLD NIGHT.
Maya

Why won't the heating come on?!

BRRR
Maya scans the QR sticker again beside the open boiler cupboard, phone in hand, determined
NO NEED TO CALL OR EMAIL, JUST THE QR CODE & A WHATSAPP MESSAGE.

The heating hasn't come on.

Have you checked the thermostat?

Yes, it's set to 22°C.

And the boiler's pressure gauge?

Maya gives a thumbs up beside the boiler cupboard, now glowing warm, scarf off
TEN MINUTES LATER…
Maya

Topped up. It's WORKING!

SORTED!
Up to 40% of issues end right here, sorted in the chat. No call needed.
Maya crouches under the open kitchen sink with a torch as a drip falls from the pipe joint into a puddle
MONTHS PASSED. THEN, UNDER THE KITCHEN SINK…
Maya

That's not going to fix itself.

DRIP… DRIP…
Maya kneels at the open cupboard and slides a washing-up bowl under the dripping pipe, her phone on the floor beside her
FIRST, A QUICK FIX.

Pop a bowl under the drip and turn the valve off if you can reach it. I'm lining up a plumber.

Bowl's in. Valve's off.

CLICK
Maya at the kitchen table typing on her phone, a mug of tea beside her, a wall calendar and clock behind
SHE SCANNED THE QR CODE AGAIN, SENT A PHOTO, AND GAVE HER TIMES.

Thanks Maya. That needs a plumber. When are you home this week?

Tue 10–12 or Thu after 4.

Sam at his desk looking at a job board on a large monitor with one card highlighted amber
MEANWHILE, AT HOLLOWMERE PROPERTY MANAGEMENT… SAM'S JOB BOARD.
Sam

One structured job. Not an email thread.

NESTSEN · PLUMBING

Leak under sink · 12 Marchmont St

Access: Tue 10–12, Thu 16:00+

Sam clicks decisively; a glowing envelope flies from his monitor toward a circular portrait of Jack the plumber
ONE CLICK.
Sam

Jack, it's yours.

Jack

On it.

WHOOSH!
Jack the plumber at the tenement door scanning the QR sticker with his phone while Maya holds the door open
THE NEXT MORNING.
Jack

Jack from Hollowmere Property Management. Scanning in…

BEEP
Maya and Sam both know he's arrived.
Jack tightens the pipe under the sink with a wrench, the leak fixed, while Maya watches with relief
FIXED INSIDE 24 HOURS.
Jack

Dry as a bone.

Maya

Five stars, Jack.

CLUNK
Maya, Sam, Jack and the landlord cheer with their arms raised in front of the tenement, sunburst behind them
EVERYONE KNOWS. NOBODY HAD TO CHASE.
SORTED!
Tenant, landlord and property manager all see the same Nestsen record.

What you're watching

  • Up to 40% of issues are sorted in the chat itself. No call to make, nothing for Hollowmere Property Management to chase.
  • What does reach Sam is one structured job, not a thread.
  • Tenant, landlord and plumber see the same record.

Step 2 of 3 · Your turn

Be the tenant. Tell the assistant what's wrong.

The real triage assistant, on a demo company called Hollowmere Property Management. Nothing you type reaches a real person.

Start the chat to be given a flat.

Maya · tenant · on WhatsApp

Start a chat as Maya, a demo tenant with a maintenance problem to report.

  1. 1Describe a problem.
  2. 2Answer its questions.
  3. 3Give a time you're home, then switch seat.

Ready to see it on your own portfolio?

Thirty minutes with your properties, your workflows and your team.

Or email it yourself, subject line and link already filled in.