10 days
Typical time to go live
1
Dedicated onboarding specialist per account
0
Double data-entry period
How it works
Four stages, ten days
One specialist owns your onboarding end to end, so nothing gets lost between handovers.
Days 1–2
Discovery & handover
A dedicated onboarding specialist maps your portfolio — properties, tenancies, contacts, and open maintenance jobs — and agrees the export from your current system or spreadsheets. No changes to how your team works yet.
Days 3–6
Build & migrate
Your properties, tenants, landlords and contractor contacts are loaded into Nestsen, maintenance history is preserved against each property, and AI triage rules are configured around how your team actually works.
Days 7–8
Review & train
Your team gets a walkthrough of the live environment built from your own data — not a demo account. We check everything against your records together and fix anything that needs adjusting before go-live.
Days 9–10
Go live & support
Nestsen takes over reporting and triage. Your onboarding specialist stays on hand through the first jobs and first week, so questions get answered immediately rather than queued in a support inbox.
Most migrations drag on for weeks of back-and-forth.
Nestsen onboarding runs to a fixed 10-day plan, start to finish.
What comes with you
Nothing left behind
Everything that matters about your portfolio moves across before you ever see the new system live.
Property & unit records
Tenant, landlord & contractor contacts
Open and historic maintenance jobs
Compliance and certificate dates
Common questions
Onboarding, answered
Will we lose any historical maintenance data?
No. Full maintenance history is carried across against each property, so your team can see prior issues and jobs from day one — nothing starts from a blank slate.
What happens to maintenance jobs that are already in progress?
Open jobs are migrated with their current status and history intact, so nothing gets dropped or duplicated during the switch.
Do we need to enter data twice while we switch over?
No. Your existing system stays as the source of truth until the migrated data is reviewed and signed off, then Nestsen takes over — there's no parallel double-entry period.
Can onboarding go faster or slower than 10 days?
10 days is typical for a straightforward portfolio. Larger or more complex portfolios may take a little longer to review thoroughly; we agree the exact timeline with you at the discovery stage.
What does onboarding cost?
Onboarding is included as part of getting started with Nestsen — speak to your onboarding specialist for details specific to your portfolio.
What support do we get after go-live?
Your onboarding specialist stays involved through your first week live, and ongoing support continues after that as part of your Nestsen subscription.