Connected learning: Help, Tour, Assistants

## Overview Nestsen has four learning surfaces that are designed to work together. You can move between them in one click from any screen. ## The four surfaces ### 1. Help Centre (`/help`) Structured articles grouped as: - **Learn the platform** — feature overviews and how-tos - **Go deeper** — detailed explanations of complex workflows - **What do I do next?** — step-by-step playbooks for common scenarios The **What's New rail** at the top shows the most recently added or updated entries. ### 2. Guided Tour Interactive walkthroughs that highlight UI elements in context. Launched from the Help Centre or from the **More on this page** panel. - Focused tours target a specific page or feature - Category tours cover a whole domain area (e.g. all maintenance features) ### 3. Navigation Assistant An AI chat assistant available from every page. It can: - Answer questions about platform features in natural language - Deep-link to Help Centre entries using `help://entry-id` - Start a Guided Tour using `tour://step-id` - Open a Knowledge Base article using `kb://article-slug` ### 4. AI Support A deeper AI assistant for troubleshooting, step-by-step guidance, and complex workflows. It draws on the Knowledge Base and knows the current state of your portfolio. ## More on this page panel Every page can show a **More on this page** panel in the sidebar that links to the relevant Help entry, Guided Tour step, and Knowledge Base article for that screen. Click any link to jump directly to that resource. ## Deep-link URI schemes | Scheme | Example | Effect | |---|---|---| | `help://` | `help://awaabs-law-overview` | Opens Help Centre at that entry | | `tour://` | `tour://hazard-compliance` | Starts focused Guided Tour at that step | | `kb://` | `kb://awaabs-law-overview` | Opens Knowledge Base article | The Navigation Assistant and AI Support both emit these URIs as clickable links in their responses. ## Related - Help: Connected learning — Help, Tour, Assistants - KB: [kb-admin-overview](kb://kb-admin-overview)