Property ManagerPlatform documentation
Property Media hub
The unified gallery that combines photos and documents on a property record — how to upload, organise, and navigate media.
Published · 2 views
## Overview
The **Property Media hub** is a unified gallery on every property record that combines all photos, documents, and PDF reports into one place. Access it by opening a property and switching to the **Media tab**.
## Uploading media
1. Open the property → **Media tab**.
2. Click **Upload** and select one or more files.
3. Link the upload to an **asset** (optional) and add a caption.
4. Choose a tag (e.g. "inspection", "damage", "certificate") for easier filtering later.
Supported formats: JPEG, PNG, HEIC, PDF, and Word documents.
## Viewing and navigating
The gallery supports three group views:
- **By date** — chronological upload order
- **By tag** — grouped by the tag applied at upload
- **By asset** — grouped by the property asset the media is linked to
Click any image or PDF thumbnail to open the **lightbox**. Use the left/right arrow keys (or swipe on mobile) to navigate between items without closing the lightbox.
## Searching and filtering
Use the search bar to find media by caption or tag. Filter by media type (photo, document, PDF) using the type chips above the gallery.
## Media from maintenance tickets
Photos attached to maintenance tickets are automatically mirrored into the Property Media hub and tagged with the ticket number. This gives a full property history without manual re-upload.
## Related
- Help: Property Media hub
- Tour: `property-media`
- KB: [portal-messaging-guide](kb://portal-messaging-guide)