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Property ManagerPlatform documentation

Property Media hub

The unified gallery that combines photos and documents on a property record — how to upload, organise, and navigate media.

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## Overview The **Property Media hub** is a unified gallery on every property record that combines all photos, documents, and PDF reports into one place. Access it by opening a property and switching to the **Media tab**. ## Uploading media 1. Open the property → **Media tab**. 2. Click **Upload** and select one or more files. 3. Link the upload to an **asset** (optional) and add a caption. 4. Choose a tag (e.g. "inspection", "damage", "certificate") for easier filtering later. Supported formats: JPEG, PNG, HEIC, PDF, and Word documents. ## Viewing and navigating The gallery supports three group views: - **By date** — chronological upload order - **By tag** — grouped by the tag applied at upload - **By asset** — grouped by the property asset the media is linked to Click any image or PDF thumbnail to open the **lightbox**. Use the left/right arrow keys (or swipe on mobile) to navigate between items without closing the lightbox. ## Searching and filtering Use the search bar to find media by caption or tag. Filter by media type (photo, document, PDF) using the type chips above the gallery. ## Media from maintenance tickets Photos attached to maintenance tickets are automatically mirrored into the Property Media hub and tagged with the ticket number. This gives a full property history without manual re-upload. ## Related - Help: Property Media hub - Tour: `property-media` - KB: [portal-messaging-guide](kb://portal-messaging-guide)