Terms, Conditions & Disclaimers

Nestsen is a property management platform operated by Nestsen Ltd ("we", "us", "our"). Access to and use of this platform is subject to these terms and conditions.

You must be at least 18 years old and have the legal authority to enter into binding agreements on behalf of yourself or the organisation you represent in order to use this platform.

We reserve the right to modify, suspend, or terminate any part of the platform at any time without prior notice. Continued use after changes are published constitutes acceptance of those changes.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

To the fullest extent permitted by applicable law, Nestsen Ltd and its directors, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the platform or its content.

This includes, without limitation, loss of revenue, loss of data, loss of goodwill, service interruption, computer damage, or any other commercial or financial losses, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claims arising out of or relating to these terms or the platform shall not exceed the amounts paid by you to us in the twelve (12) months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain types of liability. In such jurisdictions our liability is limited to the maximum extent permitted by law.

Nestsen uses artificial intelligence (AI) technologies, including large language models, to assist with features such as message summarisation, scheduling suggestions, maintenance guidance, and communication drafting.

AI-generated content is provided for convenience and informational purposes only. It does not constitute professional advice of any kind — including but not limited to legal, financial, structural, safety, building regulation, or property management advice.

AI outputs may be inaccurate, incomplete, out of date, or unsuitable for your specific circumstances. You should not rely solely on AI-generated suggestions when making decisions that could affect the safety, habitability, or legal compliance of a property, or the rights of tenants, landlords, or other parties.

Before acting on any AI-generated content, you should verify the information independently and, where appropriate, consult a qualified professional (such as a solicitor, surveyor, structural engineer, or licensed tradesperson).

Nestsen Ltd expressly disclaims all liability for any loss, damage, injury, legal consequence, or other outcome arising from reliance on AI-generated content produced by the platform.

Decisions relating to property maintenance, repair, tenant communications, rent, deposit handling, lease compliance, and health and safety obligations are the sole responsibility of the relevant property manager, landlord, or authorised agent.

The platform provides tools to assist with workflow and communication. It does not replace, and should not be treated as a substitute for, professional judgement or legally required processes.

Nestsen Ltd is not a party to any tenancy agreement, maintenance contract, or other arrangement between users of the platform. We accept no liability for outcomes arising from those arrangements.

By using the platform you acknowledge that data you enter may be processed by Nestsen Ltd and its authorised sub-processors (including cloud infrastructure and AI service providers) in accordance with our Privacy Policy.

You are responsible for ensuring that any personal data you enter about third parties (tenants, tradespeople, landlords, etc.) is handled in compliance with applicable data protection law, including the UK GDPR.

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.